Shipping Policy

At Pierre Casa Boutique, we're proud to serve customers across Italy and the wider European Union with reliable and efficient shipping. Please read below for everything you need to know about how we get your boards to you.

1. General Shipping Information

We currently ship throughout Italy and to all European Union member states.

Shipping options, costs, and delivery times may vary depending on your location and the size and weight of your order. Our boards are solid hardwood and heavier than they look, so larger pieces may take slightly longer in transit than smaller ones.

2. Processing Time

Orders are typically processed within 2–3 business days (Monday to Friday), excluding weekends and Italian public holidays.

During peak seasons or promotional events, processing times may be slightly longer. We'll keep you informed of any delays.

3. Shipping Rates

Free Shipping – We offer free shipping on all orders within Italy and the European Union, with no minimum purchase.

4. Estimated Delivery Times

Here's what to expect once your order is processed:

• Processing Time: 2–3 business days (Monday to Friday)
• Transit Time, Italy: 4–9 business days
• Transit Time, rest of EU: 4–9 business days
• Total Delivery Time, Italy: 6–12 business days
• Order Cutoff Time: 18:00
• Time Zone: (CET) Central European Time – Rome

Deliveries to Sicily, Sardinia and the smaller islands may take a few days longer than mainland estimates.

Please note: delivery times are estimates and may be affected by carrier delays, public holidays or extreme weather conditions.

5. Customs, Duty and VAT

All prices shown in our store are in euro and include VAT.

For orders delivered within the European Union, there is nothing further to pay on arrival. You will not be asked for customs charges, import duty or additional VAT at your door.

6. Shipping Restrictions

We deliver to residential and business addresses. We are unable to deliver to postal boxes (caselle postali), poste restante addresses, or military and diplomatic addresses.

Deliveries to certain remote areas and smaller islands may be subject to carrier restrictions or extended transit times. If we cannot deliver to your address, we will contact you before processing your order.

7. Failed Delivery or Returned Packages

In the event of failed delivery attempts, incorrect address information or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs.

Please double-check your address at checkout, including any building number, floor or intercom details — these are the most common cause of failed deliveries in Italy.

8. Lost or Damaged Packages

If your package is lost or damaged in transit, please contact us immediately by email at help@pierrecasaboutique.com. We will work with the carrier to investigate the problem and find a solution as soon as possible.

Photographs of damaged packaging and of the item itself help us resolve claims faster, so please send them if you can.

9. Shipping Policy Update

We may update our shipping policy from time to time to meet Google Shopping Ads requirements or to improve our service. The latest version will always be available on this page. (Last updated: 01/20/2026)

10. Contact Information

Store name: Pierre Casa Boutique

Company name: Highland Commerce PTY LTD

Company Address: 5 Fairway Drive, Kew East VIC 3102, Australia

Company nr.: ABN 97 695 098 116 / ACN 695 098 116

Email: help@pierrecasaboutique.com

Monday to Friday | 09:00 – 17:00 (CET)

We aim to respond to your inquiries within 24 hours.